Paul Herdsman-A Leader in the Business of Customer Service


Paul Herdsman is the Co-Founder and Chief Operating Office of NICE Global; a Jamaica based business services company that provided solutions to companies that need to outsource portions of their operations.

Paul Herdsman and his team focus on providing their clients with customer service based assistance. He is an entrepreneur that has a great deal of knowledge and expertise in retaining clients, developing business opportunities along with marketing, sales and human resources.

Bringing all of this knowledge into the direction of his own team is what Paul Herdsman does best. He understands the importance of a business maintaining and supporting its team members while working to gain profit, and runs his team in the same manner. He considers the investment in the staff at NICE Global to be the company’s greatest and most important asset Herdsman creates a culture that ensures all talented team members feel the successes of the company as it grows.

Paul Herdsman has been diligent in taking careful insight in the functions of each role he has fulfilled throughout his career. He has always considered what the best portions of each job were, how effective he was and the aspects of the position that he excelled at. He always found himself to be drawing to customer service and prides himself creating an efficient and streamlined experience for each and every customer.

Paul also takes pride in streamlining business operations to enhance their day to day functions and their customer service. This was, and continues to be Paul Herdsman’s inspiration for his efforts with NICE Global.


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Nearshore Inbound Call Experts, Quality Service & Valuable Solutions


Nearshore Inbound Call Experts Limited, or NICE, is a well-developed, highly reputable service that deals with a variety of inbound call solutions. NICE is able to create an efficient business environment with its knowledgeable staff and highly skilled technical support agents to deal with an array of problems.

NICE Global provides full-service business solutions including customer care, low-risk business ideas, tips on succeeding in business and increasing revenue in business. Moreover, the company prides itself on its ability to help a business grow.

This culture of quality ensures a satisfying customer service experience, a uniquely quick I.T. solutions network, and efficient quality assurance solutions. Nearshore Inbound Call Experts Limited currently has over 30 years of combined experience to fortify an already exceptional service. With years of customer care industry experience, NICE continually trains its employees to maintain a systematically productive approach in catering to its wide range of customers.

NICE now has over 130 employees, over 65,000 sq ft of office and information technology work space, and manages over 300,000 calls per year. For individuals looking for employment, Nearshore Inbound Call Experts Limited offers a fun, engaging work environment with fully paid training and access to some of the best technological tools, ensuring a pathway to achieve one’s professional goals.

Minister of Industry, Investment and Commerce, Hon. Anthony Hylton talks states that the time has come to showcase Jamaica to the world, as a major hub for Business Process Outsourcing (BPO) in an article entitled: “Time to Showcase Jamaica As Major BPO Player”.

Paul Herdsman is the co-founder and current COO of Nearshore Inbound Call Experts Limited. He is responsible for maintaining the various aspects of daily operations, strategic partnerships, and long-term growth planning for the organization. Known for his concise, logical approach to business situations, Herdsman was able to create and manage a nearshore service, enabling him to create a business focused primarily on high quality customer engagement. During his free time, Paul Herdsman enjoys fishing and golf, but is mostly busy spending time with the family and solving problems for his business. Find More Information Here.


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